Do you have a question? Please have a look at our Frequently Asked Questions (FAQ) below to see if your query can be answered here. If not, please do not hesitate to contact us at firstname.lastname@example.org
How long will it take from order to delivery?
2-5 days is the standard time frame. This will depend on current stock, and whether or not I need to purchase more due to specific requests. I am also a mum, nurse and uni student, but will endeavour to have your product ready to go within the standard time frame after ordering. If there is a problem, or it is looking like it will take longer I will contact you and keep you appraised.
How much does shipping cost?
Each product has it’s own shipping costs due to size differences. I use courier services to ensure that your postage costs remain low without compromising the safety of your gift.
What happens if the recipient (myself or gift receiver) is not home at the time of delivery?
Each delivery will have ‘Authority to Leave’ instruction; if a recipient isn’t home at the time of delivery, then the courier will leave the parcel in a safe place near the front door. Please let us know if you would prefer different instructions for the driver.
How will the recipient know what is in the gift?
Each gift has a tag with the ‘recipe’ on the back, detailing the ‘ingredients’ inside the gift.
How are they delivered?
We use Sendle to book a courier to deliver your gift. However, if you live in Brisbane and would like to pick up for gift at no cost, please contact us to receive your special code to put through checkout. You will then be given the address and a negotiated time for pick up (located north Brisbane).
What brand of clothing and sizes are there?
For the clothing, I will use the same brands as sold in local department stores. This will depend on colours, sizes and price. For the Deluxe versions, I will use BONDS clothing (wondersuits, singlets and socks). The Handmade items will be made by Sweetpeas and Moses Attire, with colours and fabrics dependent on their stock and availability.
Sizes can be chosen from 0000 up to 0. This is so the bodysuits fit into the boxes. The cakes have some flexibility for sizing, please contact us to ask before purchasing to be sure if you would like a size larger than 0.
Do you do custom orders?
Absolutely! I love custom orders!! If what we have isn’t exactly what you’d like, please do not hesitate to contact us and we can work together to produce something truly unique! If you want some ideas to start from, please visit our Pinterest site and we can go from there.
Methods of payment?
We have Paypal, but if you do not have an account with Paypal, you can use your credit card to check out as a guest. If you would prefer Bank Transfer, please contact us prior to purchasing and you will receive the required details.
What types of wraps and blankets are used?
For the standard cakes, we will use cotton/muslin wraps that are available from department stores. For the Deluxe versions we will use Aden and Anais. If there is a specific request for colour or pattern, we may need to deviate from these brands to fulfill the order. We will remain in contact with you until you are happy with the choice, or do not wish to continue with your order. The handmade wraps will be made by Sweetpeas and Moses Attire.
What are your Terms and Conditions?
Please refer to our Terms and Conditions Page.